FAQs

FAQs 2018-09-25T13:24:16+00:00

How much does delivery cost and how long will it take to arrive?

Please use link www.bigstarfireworks.co.uk/delivery-info/ for all delivery information

What is minimum age requirements?

U.K law states that no persons under the age of 18 can purchase fireworks

Do you offer price match?

Its unlikely you will see anything cheaper but of course if you feel you are getting the same item cheaper then feel free to email us with the link of what you have seen and we will happily price match.

When am I allowed to set off fireworks

You are allowed You are allowed to set off fireworks any day of the week from 7am -11pm however this is extended on the following dates:

Until midnight on bonfire night (5th November)

Until 1am on Chinese New Year & Diwali

Until 1am on New Year’s Eve and New Year’s Day

Can I collect?

Yes absolutely feel free to visit us at our large showroom and collect one of our friendly staff will load you up.

How should I store my fireworks when I receive them?

All fireworks will arrive securely packaged we do recommend that they are secured in a dry place not around any area that could be damp like a garage etc.

What if it raining on the day?

Although rain will not affect the performance of the firework once its lit, its essential that you keep the fireworks dry beforehand then let them off one by one.

How should I dispose of my used fireworks?

All that is left from used fireworks will be the cardboard tubes and outer shell, you can either dispose of this in your normal black bins or alternatively burn them outdoors.

I am looking to buy fireworks in bulk?

This is something we offer if you are requiring a large order please email us or call and we will happily try to do a deal.

I am interested in setting up my own fireworks shop can you help?

YES we can we have done this many times we can offer advice, merchandise maybe cabinets etc we are here to help.

What do I do if a firework is faulty?

In the unlikely case of a misfiring firework please email us with picture of damaged firework and we will talk through the appropriate actions to take.